Hello! Please refer to the list below before emailing us. In the header of your email, please list one of the following (change my order, refund, etc).
Our email is firstname.lastname@example.org
We prefer you try email first, but if that fails, feel free to utilize our support line at (303) 809-7462.
Need to change my order
Need to change the product: if you bought a product that you need changed, you have 24 hours to contact us with the change or cancellation. Please email email@example.com with the subject line: Order Change – Order #XXXXX. In the body, please state your name, order number, and the desired products.
Need to change the address: If you entered in the wrong address and need it to be changed, you have 24 hours to contact us with the change. Please email firstname.lastname@example.org with the subject line: Address Change – Order #XXXXX. In the body, please state your name, order number, and the address you need to add.
Please note: We will not be held liable for shipping an undesired product or to the wrong address if we are not contacted with changes within 24 hours.
We have a return policy of 14 days. If 14 days have gone by since you received your item (we track this by the date the tracking number says it was delivered), unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please email us within 14 days from when you received your order. Please email email@example.com. In the subject line, please put “Damaged Product for order #XXXXX.” In the body, please include a photo of the damaged product. We will then proceed from there.
Received the wrong product
Please email us within 14 days from when you received your order. Please email firstname.lastname@example.org In the subject line, please put “Received the wrong product for order #XXXXX. In the body, please include a photo of the incorrect product. From there, we will email you a return label. Once we receive the incorrect product, we will send you the correct product.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com